Terms & conditions

These terms

These terms govern your use of contractortechsupport.com and any services provided by Thelaywala LLC, a limited liability company registered in the State of Texas, trading as Contractor Tech Support. Contractor Tech Support is a brand, not a separate legal entity; your contract is with the company named above. By using the site or engaging us, you agree to these terms. Where you sign a separate proposal or service agreement with us, that document takes precedence over these terms if the two conflict.

The site

Content on this site is provided for general information. It is not technical, legal or financial advice for your particular situation, and outcomes described here are not a guarantee of results for your business.

Services and quotes

Project work is quoted individually and confirmed in writing before it begins. A quote is based on the scope described at the time. If the scope changes materially, we will tell you before doing the additional work and agree the change with you first.

Support plans and hours

Support plans are billed monthly in advance and run month to month. Included hours reset at the start of each billing period and do not carry forward unless we have agreed otherwise in writing. Prepaid hour blocks are valid for twelve months from purchase. You may cancel a plan at any time before the next billing date; we do not charge a cancellation fee and we do not refund part months.

Payment

Project work is normally invoiced fifty percent on acceptance and fifty percent at go-live, unless the proposal says otherwise. Invoices are due on the terms stated on them. We may pause work on overdue accounts after giving you notice.

Your responsibilities

• Give us the access, information and approvals we need to do the work
• Keep your own subscriptions with third-party platforms active and paid
• Make sure you have the right to grant us access to the systems you ask us to work on
• Comply with the rules of the platforms we configure for you, including messaging and consent laws

Third-party platforms

We configure, connect and support software provided by other companies. We are not affiliated with, endorsed by or a partner of those companies, and all product names are trademarks of their respective owners. We are not responsible for their pricing, availability, outages, policy changes or decisions to remove functionality, and changes they make may affect work we have built for you.

Messaging and compliance

Where we build SMS, email or calling systems, you remain the sender and are responsible for having proper consent from the people you contact and for complying with applicable laws. We will advise on good practice, but the obligation sits with you.

Ownership

On full payment, you own the configurations, workflows, automations and custom work produced specifically for you. We keep ownership of our own pre-existing tools, templates, frameworks and general know-how, and we may reuse general knowledge and techniques on other engagements.

Confidentiality

Each of us will keep the other's confidential information private and use it only for the purpose of the engagement.

Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, including lost profits or lost business. Our total liability for any claim is limited to the amount you paid us for the services giving rise to it in the three months before the claim.

Termination

Either of us may end an ongoing engagement with reasonable notice. On termination you pay for work completed to that point, and we will hand over documentation and access for anything already delivered.

Governing law

These terms are governed by the laws of the State of Texas, United States, and the courts of that state have exclusive jurisdiction.

Contact

Questions about these terms: [email protected], or 5900 Balcones Drive STE 11412, Austin, TX 78731.