Privacy policy
Last updated: [DATE]
Who we are
Contractor Tech Support is a trading name of Thelaywala LLC, a limited liability company registered in the State of Texas, United States, at 5900 Balcones Drive STE 11412, Austin, TX 78731. In this policy, “we” and “us” mean that company. You can reach us at [email protected] or +1 737-379-5026.
What we collect
When you contact us, book a consultation or submit a form, we collect the details you give us: your name, company name, trade, email address, phone number, the software you use and whatever you tell us about your business.
When you visit the site, we and our analytics providers may collect standard technical information such as your IP address, browser type, device, referring page and how you move through the site. This may involve cookies and similar technologies.
If you become a client, we will also hold the information needed to deliver the work, which can include access credentials to systems you ask us to work on.
Why we use it
- To respond to your enquiry and arrange a consultation
- To deliver and support the services you have engaged us for
- To send you information about our services, where you have agreed to receive it
- To improve the site and understand which pages are useful
- To meet our legal, tax and accounting obligations
Who we share it with
We do not sell your information. We share it only with service providers who help us operate — for example our CRM, email, hosting, analytics and payment providers — and only to the extent they need it. We may also disclose information where the law requires it.
Client system access
Where you give us access to your own systems, we treat that access as confidential, use it only for the work agreed, and remove or hand back credentials when the engagement ends or when you ask us to.
How long we keep it
We keep enquiry information for as long as needed to follow up, and client records for as long as the relationship lasts plus any period required for legal, tax or accounting purposes. You can ask us to delete your information at any time.
Your choices
You can ask us what information we hold about you, ask us to correct or delete it, and opt out of marketing messages at any time by using the unsubscribe link or emailing us. Depending on where you live you may have additional rights under laws such as the CCPA or GDPR, and we will honour those requests.
Text messages
If you give us your mobile number we may contact you by SMS about your enquiry or your project. Message and data rates may apply. Reply STOP to any message to opt out.
Security
We take reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes
We may update this policy. The date at the top shows when it was last changed.
Contact
Questions about this policy: [email protected], or write to us at 5900 Balcones Drive STE 11412, Austin, TX 78731.